Functional Request Intake

Your Name*
Your Email*
Location that describes you*
Digital Platform*
What is your request impacting?
- Sitecore/ Freeride (Resort.com Sites)
- Emma
- Other
Request Type*
- Report an issue/bug
- Access or Training
- URL/ Domain/ Navigation Request
SLA*
- Normal: 2-3 business days
- Urgent: One Business Day
- Immediate: High Risk/Emergency
SLA*
- Normal: 2-3 business days
- Urgent: One Business Day
- Immediate: High Risk/Emergency
Functional Pillar*
Please select the pillar that best suits your support request.
- Brochure components or technology
- Lift Access: Epic Pass, Edge Card, Lift Tickets
- Hospitality Deals, Details, etc.
- Ski School, Activities, Bike Park, etc
- Snow/ Weather/ Terrain

High Priority Issue
Cell Phone Number Required for Immediate Request*
By selecting "Immediately" you are asking for instant response 24/7 (weekends and holidays too). Generally, we will contact you by cell phone in a few minutes asking for more information and your support in resolving the issue. This request is intended for dramatically impacting issues to guest safety, legal risk, massive brand impacts, and significant revenue impacts.
When was it first discovered?*
Steps to Reproduce*
The more detail, the better
Additional Issue Comments
Screenshots
Drop files here or

Accepted file types: jpg, gif, png, pdf.

Content Request
Do you have access to the website to make the update?*
- Yes
- No, I dont have access
- No, there is a Sitecore Freeze
Content SLA*
NOTICE: Under a Sitecore Freeze there is large risk to the enterprise platform performing content changes. Do not report a urgent or immediate content change if the change can truly wait.
- Urgent: One Business Day
- Immediate: High Priority
PLEASE RETURN TO HOMEPAGE
Click the DVR logo in the top left corner and select "Content Request". The Digital Experience team no longer supports web content and will not process this request. The marketing teams have contract support through the separate content request workflow.

Standard Functional Request
Website/ URL*
Current State*
What are you currently seeing
Desired State*
What do you expect to see
Upload File/ Asset/ Screenshot
Drop files here or

Accepted file types: jpg, gif, png, pdf.
Additional Comments

Empowerment Section
We will follow up within a few days and schedule a time to go over material depending on the platform requested.
Trainee Name*
First Last
Trainee Email*
System Access/ Trained*
Sitecore, CMT, etc.

High Priority Issue