Freeride Component Guide
Tutorial Videos
Mouseflow Analytics
Functional Request Intake
Home
»
Functional Request Intake
Your Name
*
Your Email
*
Location that describes you
*
Digital Platform
*
What is your request impacting?
Sitecore/ Freeride (Resort.com Sites)
Emma
Other
Request Type
*
Report an issue/bug
Access or Training
URL/ Domain/ Navigation Request
SLA
*
Normal: 2-3 business days
Urgent: One Business Day
Immediate: High Risk/Emergency
SLA
*
Normal: 2-3 business days
Urgent: One Business Day
Immediate: High Risk/Emergency
Functional Pillar
*
Please select the pillar that best suits your support request.
Brochure components or technology
Lift Access: Epic Pass, Edge Card, Lift Tickets
Hospitality Deals, Details, etc.
Ski School, Activities, Bike Park, etc
Snow/ Weather/ Terrain
High Priority Issue
Cell Phone Number Required for Immediate Request
*
By selecting "
Immediately
" you are asking for instant response 24/7 (weekends and holidays too). Generally, we will contact you by cell phone in a few minutes asking for more information and your support in resolving the issue. This request is intended for dramatically impacting issues to guest safety, legal risk, massive brand impacts, and significant revenue impacts.
When was it first discovered?
*
Steps to Reproduce
*
The more detail, the better
Additional Issue Comments
Screenshots
Drop files here or
Accepted file types: jpg, gif, png, pdf.
Content Request
Do you have access to the website to make the update?
*
Yes
No, I dont have access
No, there is a Sitecore Freeze
Content SLA
*
NOTICE: Under a Sitecore Freeze there is large risk to the enterprise platform performing content changes. Do not report a urgent or immediate content change if the change can truly wait.
Urgent: One Business Day
Immediate: High Priority
PLEASE RETURN TO HOMEPAGE
Click the DVR logo in the top left corner and select "Content Request". The Digital Experience team no longer supports web content and will not process this request. The marketing teams have contract support through the separate content request workflow.
Standard Functional Request
Website/ URL
*
Current State
*
What are you currently seeing
Desired State
*
What do you expect to see
Upload File/ Asset/ Screenshot
Drop files here or
Accepted file types: jpg, gif, png, pdf.
Additional Comments
Empowerment Section
We will follow up within a few days and schedule a time to go over material depending on the platform requested.
Trainee Name
*
First
Last
Trainee Email
*
System Access/ Trained
*
Sitecore, CMT, etc.
Emma Request
Phone number used to chat with Emma
*
This is required to look up the conversation history in Emma’s database.
Resort/Brand identified in chat
*
What Resort/Brand issue is this related to?
Vail
Beaver Creek
Breckenridge
Keystone
Crested Butte
Park City
Heavenly
Northstar
Kirkwood
Whistler Blackcomb
Stevens Pass
Sunapee
Okemo
Epic Pass
Hunter
Liberty
Mount Snow
Other / I don't Know
What were you talking about with Emma?
*
What topic is the issue related to? This will help us quickly find the content in Emma.
Rentals
Lift Tickets
Hours of Operation
Retail/Dining
Activities
Events
Parking
Traffic
Lodging
Weather
Terrain
Legal
Epic Pass
Feedback
Vacation Planning
I don’t know
Please verify that all fields are filled out for streamlined communication to the Digital Team.
It may take up to 30 seconds to process the submission. You will receive a confirmation e-mail of your request shortly.